Questions Fréquemment Posées (FAQ) sur Nos Services de Nettoyage
Questions & Answers
What cleaning services do you offer?
We offer a wide range of cleaning services, including:
- Residential Cleaning: Regular and deep cleaning for private homes.
- Airbnb Cleaning: Turnover cleaning to prepare properties for guests.
- Check-In/Check-Out Cleaning: We’ll ensure your property is clean and ready for the next guests, even on the same day. To facilitate this, we require schedules to be provided in advance, allowing us to coordinate our services effectively.
- Office Cleaning: Daily, weekly, or monthly cleaning for businesses.
- Post-Construction Cleaning: Thorough cleaning after renovations or new builds.
- Commercial Cleaning: Services for shops, restaurants, and other commercial spaces.
- Move-In/Move-Out Cleaning: Comprehensive cleaning for homes during transitions.
- Specialised Cleaning: Tailored services based on specific needs or requests.
- Team Support for Hotels and Resorts: We provide staff and cleaning services for hotels and resorts and also assist with organising and optimising their staff.
If you have specific cleaning needs not listed here, please reach out, and we can discuss how we can help!
What areas of the Algarve do you serve?
We serve the entire Algarve region, including popular areas such as:
- Carvoeiro
- Lagoa
- Portimão
- Silves
- Albufeira
- Armação de Pera
- Porches
- Faro
- Tavira
- Quarteira
- Loulé
- Quinta do Lago
- Lagos
If you’re located in another area of the Algarve, please contact us to see how we can assist you!
How can I schedule a cleaning service?
Scheduling a cleaning service is easy! You can book directly on our website, or you can follow these steps:
- Contact Us: Reach out via our website contact form, email, or phone.
- Provide Details: Share information about the type of cleaning service you need, the size of the space, and your preferred dates and times.
- Get an Estimated Quote: We will provide you with an estimated quote based on your requirements.
- Confirm Your Booking: Once you agree to the quote, we will confirm your booking and send you any necessary details.
Feel free to get in touch, and we'll be happy to assist you with your cleaning needs!
What is the average time to complete a cleaning service?
The time required to complete a cleaning service depends on the characteristics of each space and its current state of cleanliness. To receive an estimated quotation tailored to your specific needs, please contact us directly. We’ll be happy to provide you with the information you need!
Are the cleaning products used safe for children and pets?
All the cleaning products we use are tested and meet safety regulations, ensuring they are safe for use in homes with children and pets. However, we recommend that children and pets stay away from cleaned areas until they are dry and well-ventilated for added safety.
Do you offer cleaning services for Airbnb properties?
Yes, we offer specialised cleaning services for rented and any AL properties. Our team provides thorough turnover cleaning to ensure your space is spotless and ready for your next guests. We work with client-provided schedules and require advance notice to coordinate our services, allowing for seamless transitions between bookings. You can trust us to maintain high standards for guest satisfaction!
Is it necessary to be present during the cleaning?
No, it’s not necessary for you to be present during the cleaning. Many of our clients provide access details in advance, allowing us to complete the service efficiently and without disruption. If you prefer to be on-site, though, that’s also perfectly fine.
How do you ensure the quality of the services provided?
We ensure high-quality service through a combination of trained staff, thorough checklists, and inspections after each service. Each team follows strict cleaning protocols and completes a detailed checklist for every service. We also maintain close communication with clients to ensure their satisfaction and address any specific requests or feedback promptly.
How do you handle broken items or damage during cleaning?
In the rare event of an item being broken or damage occurring during cleaning, we take full responsibility. We promptly inform the client, assess the situation, and work towards a fair resolution, whether through repair, replacement, or compensation. Our goal is to handle any issues transparently and professionally to ensure client satisfaction.
Do you do post-construction cleaning?
Yes, we do post-construction cleaning! We offer specialized services to remove dust, debris, and leftover materials from construction sites. Our team ensures that your space is clean, safe, and ready for use. If you need more information or would like to schedule a service, feel free to contact us!